Reviews
“We worked with Amanda placing our order for a natural gas barbecue and the gas line to run it. We had a great experience. Amanda was very personable, with lots of helpful information. She recommended a great barbecue that I have now used 3 times. It is just the right model for our needs and we are very happy with it. We like the Napoleon brand very much. It is a great looking barbecue as well.
Two installers came to put in the gas line and set up the barbecue. I don’t remember their names, but they were courteous and helpful and did a great job. Appreciated the instructions on how to use the new barbecue. A bit different than the propane I have used for many years.
Can’t say enough good things about the company. They replaced our gas fireplace several years ago with another Napoleon product that is beautiful and works great. We would absolutely check out Village Fireplace for future projects.”
“We bought an Amantii fireplace from you in 2017. One of our best purchases! We love it.
Now….we needed servicing, a very small issue. The customer service was even better than the product. Everyone from the receptionist in the office to the Technician, Jay Weinberger, was helpful, polite and very professional. Usually after you buy a product, the follow-up is disappointing, but not in this case. You have the recipe to longevity in the business world.
Looking forward to dealing with your company again. Thank you.”
“Fantastic service. I had originally booked a service call to have my chimney cleaned. During the cleaning process the team took the time to go over the correct and safe operation of my stove, preventative maintenance and trouble shooting. This information was invaluable! The service call far exceeded my expectations. I can't thank you guys enough!”
“Absolutely fantastic service from the time
I went in to select the right fireplace for my 3 season sunroom. Then from Amanda who came to explain all
the installation details including a quote to
Install. She is very professional. We booked the installation date and Corbin and Mike were available one week earlier. Both extremely knowledgeable and very professional even asking for my input. My
recommendations are 10/10.”
“I would like to give a huge shoutout first of all to Brandon.
He came to check out our leaking water tank at 11:00 one evening. Before he came out though, he had checked where we could get a new one.
We were able to get a new one the following morning and Brandon, Wayne and another employee installed the new hot water heater.
While Brandon was checking things out at our place, he noticed our hvac wasn’t working. Our house was too humid. Condensation and mould were the norm in our windows that we dealt with and cleaned regularly.
Yesterday, Gary and another employee installed a new system needed to reduce humidity.
Wow! what a difference this morning.
No condensation on our windows.
The humidity in our home went from 61% yesterday at noon to 47% this morning.
Gary explained everything to me about how to and how often to clean the filter and how the new wall mount works.
This is such a great company to work with from the owners, office staff and employees.
We also have had great help and promt service from Brandon with repairs in our barns.
Thank you Village Fireplace Shop for being so great at all you do.”
“Excellent service for our new heat pump/gas furnace installation. A smooth process beginning with Tina’s estimate and Wayne, Brandon and their team who completed the installation. Very impressed with how quickly the new system was installed and the knowledge and workmanship provided. Every member of this team knew their job well. We were kept informed throughout the whole process from start to finish. Thank you so much. Also extremely happy with our new Valor fireplace that was installed by A Village Fireplace last year.”
“Less than 1 week from 1st contact to sitting by a beautiful fire. Exceptional service in all areas from phone calls, estimate to installation. Thank you very much.”
“Corbin and Mike did a great job installing our new gas fireplace. They were both polite, neat and professional. The installation was completed efficiently with no issues. They cleaned up afterwards, answered all our questions and walked us through how to operated our new unit. We are very happy with our whole experience dealing with Village Fireplace”
“Excellent service! We’ve used A Village Fireplace Shop for many services including installation, maintenance and repair of gas furnaces several times over the last several years. Quality workmanship, fast efficient service with knowledgeable staff and service professionals. Highly recommend for all your equipment needs”