Reviews
“If I could give a negative number I would
Earlier this year I attended Village Fireplace about a new gas fireplace insert. The blower on my old gas fireplace was seized and 30 years old. I saw 2 different fireplaces in the showroom. I took pictures of both and waited for the two quotes,
Even though both quotes were extremely high I went with the Napoleon on the right at about $7300.00 installed with tax. VERY expensive but I thought I'm supporting a Canadian fireplace producer and a smaller local company to install. Remember, hydro, gas line, chimney were already there so this was a pretty easy install.
The installers were top notch but when they said they were done, the light gray trim piece wasn't there. I showed him the picture of the fireplace in the showroom I'd been quoted on. He came back later and installed the trim piece.
I paid half the invoice up front by cheque (Village Fireplace charges extra if using a credit card) and the balance after the installation. When I paid the balance of the invoice I commented that the fireplace hardly provided any heat and I was very disappointed with the unit. (I'm heating a closed 16 foot by 10 foot main floor family room}. The response from Village Fireplace…..( I'm sorry to hear that'"} Nothing about what could they do to fix the problem.
Now more issues. Multiple calls from Village Fireplace saying they forgot to include the trim piece on the original quote and now I owe another $500.00. If had had received a quote of almost $8000.00 initially I never would have bought it.
I have no intention of giving Village Fireplace any more money. If they would like to refund my purchase price I would be more than happy to let them take the non performing fireplace unit back and I will deal with a more reputable company.”
“The girls at the desk were very friendly and helpful with my problems and quick to get a solution. Bring in the Big Gun Brandon, he proved to be very knowledgeable about my older boiler system, had problem diagnosed, solution in seconds and parts in stock Less them 10 mins, total
I will recommend this shop to everyone!
Thank you very much to the big gun!”
“10/10 Service! I had a dual head split heat pump installed into my home. Everything from the initial assessment, to payment, to instillation was an phenomenal experience. The staff are kind and knowledgeable.
I'm extremely impressed with the instillation. The staff went above and beyond! I really appreciate how much they respected my home when they were installing the unit.
I highly recommend Villiage Fireplace shop.”
“When we researched for a new free standing fireplace our choice for a local shop was Village Fireplace as they had the best selection and showroom. A visit to Village Fireplace showroom made for a good experience. They have a large selection and sales people are knowledgeable of the products.
We had an older free standing fireplace replaced with a new Napoleon fireplace. The install was made easier with existing pipes and upgraded to code. The technicians worked efficiently and skillfully
We are enjoying our evenings with a warm fire again.”
“My gas wood stove burner was not lighting up only at the igniter site. Possible problem was the burner was clogged. I took it apart cleaned it up and still didn’t work, Took the burner out to them thinking I had to buy a new burner at over 400$. Then the technician came in and looked at the burner and said it’s fine. He advised me to use twine up and down through the gas valve to clear of webs. I did it and Omg amazing it worked after that, The nicest and most helpful people. I love honest business people who just want to help you.👍”
“we were very happy dealing with Village Fire Place for our new wood burning insert. Amanda was wonderful helping us before intallation. Corbin & Zach were excellent installing our insert. we can hardly wait to light a fire. Thank you Village Fireplace”
“Very happy with the install.Installers were great and cleanup was excellent.Could not ask for better service. I would recommend your company to everyone.”
“My 28 years old Carrier furnace was starting to have issues. Obviously I wanted another Carrier furnace.
Village Fireplace are a Carrier dealer, they gave me a good price and installed a new furnace in less than a day. Sheet metal work and vent/drain piping, by Justin and his colleague is excellent.
I highly recommend Village Fireplace Shop.”
“Everyone I dealt with from my first phone call to the installation of my new gas insert were professional, courteous and a pleasure to deal with. I was very happy with the service and the product. I highly recommend A Village Fireplace Shop.”