“Excellent service! We’ve used A Village Fireplace Shop for many services including installation, maintenance and repair of gas furnaces several times over the last several years. Quality workmanship, fast efficient service with knowledgeable staff and service professionals. Highly recommend for all your equipment needs”
“I called the Village Fireplace Shop in search of a part I needed for an outdoor fireplace. Crystal answered the call proving to be quite resourceful and knowledgeable. Impressed by such great customer service via the telephone , I decided to take a run down to Wyoming and low and behold, I was greeted by Crystal and Amanda who helped me hunt down the part that I needed. Got home, replaced the part and this fireplace works better than it ever did. Thanks girls!”
“Amanda was a pleasure to deal with and very knowledgeable and respectful. Excellent Salesperson kind and considerate, trustworthy you know you called the right place. She hooked me up with Jason a 30 year napoleon fireplace expert. Jay is a very professional Technician He serviced my fireplace with great care and precision. Jay troubleshooted and got my propane fireplace working like new. Like as if it was his own. I highly recommend this family company. Thanks for outstanding service.
Tony V (Gentleman Farm and Sales).”
“We are very happy with our new electric fireplace that was installed last week. We were impressed with Tina who came out and did measurements and made suggestions. Also, the three guys, Terry, J and Mike who did the installation were very efficient, accommodating and friendly. The staff in office were always very pleasant and friendly as well. It has been a pleasure!
We have purchased gas barbecues in the past and have always been very pleased with your products.
Thank you very much and we will certainly recommend you to others.”
“Had installation of new furnace and central air ! Could not be happier! Everyone that I dealt with was delightful and professional. No mess left , couldn’t tell they were here !
Would highly recommend!”
“We purchased a wall mounted, electric, multi sided fireplace from Village Fireplace. Very pleased with the overall buying experience and the product itself.
Professional, knowledgeable service from initial consultation to eventual installation. Thanks Village Fireplace for another job well done!”
“Love my fireplace and custom mantle
Thank you to all the staff from installing my fireplace. My bbq. Water heater. To servicing all my equipment furnace and ac too. Great company reliable trustworthy keep up the good work”
“The entire process from sales, estimating and installation all handled very professionally. All promises kept.
I would definitely recommend these folks.”
“Monday June 5, 2023 was our families third day of having no hot water! After a frustrating weekend of dealing with another company – the owners of our rental hot water tank – and ten conversations without any help – I went to your office first thing that morning.
Over the years I have always found your company to provide excellent service – this was once again a great example of that!
I explained the situation and the urgency and was assured that a service technician would be out that day but that there were a few customer calls that were ahead of us.
I left feeling confident that the issue would be resolved – the first relief in days!
I drove back to Sarnia and moments later Brandon showed up for our service call.
He addressed the issue promptly and professionally and also provided us with information on options moving forward on how best to avoid such emergency situations in the future.
In a time when good service, professionalism and caring is increasingly rare and difficult to find – A Village Fireplace Shop does it all, does it well and does it locally!
Thank you Brandon and to all the staff!”