“Monday June 5, 2023 was our families third day of having no hot water! After a frustrating weekend of dealing with another company – the owners of our rental hot water tank – and ten conversations without any help – I went to your office first thing that morning.
Over the years I have always found your company to provide excellent service – this was once again a great example of that!
I explained the situation and the urgency and was assured that a service technician would be out that day but that there were a few customer calls that were ahead of us.
I left feeling confident that the issue would be resolved – the first relief in days!
I drove back to Sarnia and moments later Brandon showed up for our service call.
He addressed the issue promptly and professionally and also provided us with information on options moving forward on how best to avoid such emergency situations in the future.
In a time when good service, professionalism and caring is increasingly rare and difficult to find – A Village Fireplace Shop does it all, does it well and does it locally!
Thank you Brandon and to all the staff!”