Reviews


“Monday June 5, 2023 was our families third day of having no hot water! After a frustrating weekend of dealing with another company – the owners of our rental hot water tank – and ten conversations without any help – I went to your office first thing that morning. Over the years I have always found your company to provide excellent service – this was once again a great example of that! I explained the situation and the urgency and was assured that a service technician would be out that day but that there were a few customer calls that were ahead of us. I left feeling confident that the issue would be resolved – the first relief in days! I drove back to Sarnia and moments later Brandon showed up for our service call. He addressed the issue promptly and professionally and also provided us with information on options moving forward on how best to avoid such emergency situations in the future. In a time when good service, professionalism and caring is increasingly rare and difficult to find – A Village Fireplace Shop does it all, does it well and does it locally! Thank you Brandon and to all the staff!”
- Daniel G.

“I called after work today about my air conditioner not working. Within the hour, Brandon arrived and had it repaired in no time. Thank you for the quick and friendly service. I have always recommended you and will continue to do so. You guys are the best!!”

- Cindy B.

“A Village Fireplace Shop looked after our heating cooling, couldn’t be more pleased with the quality and service we received. Thanks to Brandon and the team.”

- Alex B.

“Had the boys come and install my new fireplace, they were very polite and professional. From the estimator to the girls in the office my experience was fantastic. Will definitely recommend a Village Fireplace Shop and will use them for all my future fireplace and HVAC needs.
Hope to see you again Charlie.”

- Ruth S.

“I want to personally thank A Village Fireplace Shop for the installation of my fireplace yesterday. My fireplace is better than I could imagine, the girls in the office were kind, welcoming and informative Camilla and Crystal. Tina and Amanda, thank you both for working around our busy schedules. Offering to come out to our home late more than once and helping me envision this job in detail. This meant so much to us . To the installers….WOW, you were professional, respectful, and detailed oriented on what steps you were doing next and making sure our little guy had a part of finishing up the final details. He will talk about this for days. If you want a team that works like family, that is efficient, tidy, call A Village Fireplace Shop, they take pride in what they do, you won’t be disappointed. Until my next project

Heather and Jim Smith”

- Heather S.

“We needed a new part for our furnace. Scott came and replaced the part. We told him we needed a new A/C and furnace. He quoted us and did not charge us for the part on the old furnace. Service was great. You can call the office anytime and actually speak to a person. They bend over backwards to try to help you. I live in a retirement community and will have no issue referring A Village Fireplace.”

- Diane B.

“Being without hot water is not fun. Camilla made this experience smooth and easy. She quickly found us a hot water heater and sent Grant and Travis out to install it. The team was wonderful to work with and highly professional. Put your trust in this team for excellent service. Hot water is a luxury.”

- D. & M. W.

“Extremely pleased with the professionalism of Scott. He quickly diagnosed and repaired one of our gas fireplaces and also installed a thermostatically controlled unit for us. The price was much less than expected! Thank you Village Fireplace!”

- Lorne G.

“My staff and I have been battling with our boiler for at least a year since a new install. One thing after another. Last straw was air in the pipes. Trying as much as one could, we couldn’t get any heat on the 3rd floor of my store. The installer (not from A Village Fireplace Shop) continuously put us on the back burner. I stopped in at A Village Fireplace Shop to book a consult appointment … and they came the next day and fixed everything up in no time. Thanks Wayne for coming to our rescue, I truly appreciate it! Now we and our customers are comfortable. Lori from Silhouettes Boutique”

- Lori M.

Need HVAC Service?

Contact the experts at A Village Fireplace Shop.

Call us at (519) 845-9915!