Archives: Reviews

“We bought an Amantii fireplace from you in 2017. One of our best purchases! We love it.
Now….we needed servicing, a very small issue. The customer service was even better than the product. Everyone from the receptionist in the office to the Technician, Jay Weinberger, was helpful, polite and very professional. Usually after you buy a product, the follow-up is disappointing, but not in this case. You have the recipe to longevity in the business world.
Looking forward to dealing with your company again. Thank you.”

– Esther H.

“Fantastic service. I had originally booked a service call to have my chimney cleaned. During the cleaning process the team took the time to go over the correct and safe operation of my stove, preventative maintenance and trouble shooting. This information was invaluable! The service call far exceeded my expectations. I can't thank you guys enough!”

– Denise J.

“Absolutely fantastic service from the time
I went in to select the right fireplace for my 3 season sunroom. Then from Amanda who came to explain all
the installation details including a quote to
Install. She is very professional. We booked the installation date and Corbin and Mike were available one week earlier. Both extremely knowledgeable and very professional even asking for my input. My
recommendations are 10/10.”

– Conrad N.

“I would like to give a huge shoutout first of all to Brandon.
He came to check out our leaking water tank at 11:00 one evening. Before he came out though, he had checked where we could get a new one.
We were able to get a new one the following morning and Brandon, Wayne and another employee installed the new hot water heater.
While Brandon was checking things out at our place, he noticed our hvac wasn’t working. Our house was too humid. Condensation and mould were the norm in our windows that we dealt with and cleaned regularly.
Yesterday, Gary and another employee installed a new system needed to reduce humidity.
Wow! what a difference this morning.
No condensation on our windows.
The humidity in our home went from 61% yesterday at noon to 47% this morning.
Gary explained everything to me about how to and how often to clean the filter and how the new wall mount works.
This is such a great company to work with from the owners, office staff and employees.
We also have had great help and promt service from Brandon with repairs in our barns.
Thank you Village Fireplace Shop for being so great at all you do.”

– Diana S.

“Excellent service for our new heat pump/gas furnace installation. A smooth process beginning with Tina’s estimate and Wayne, Brandon and their team who completed the installation. Very impressed with how quickly the new system was installed and the knowledge and workmanship provided. Every member of this team knew their job well. We were kept informed throughout the whole process from start to finish. Thank you so much. Also extremely happy with our new Valor fireplace that was installed by A Village Fireplace last year.”

– Lynn T.

“Less than 1 week from 1st contact to sitting by a beautiful fire. Exceptional service in all areas from phone calls, estimate to installation. Thank you very much.”

– Kathleen H.

“Corbin and Mike did a great job installing our new gas fireplace. They were both polite, neat and professional. The installation was completed efficiently with no issues. They cleaned up afterwards, answered all our questions and walked us through how to operated our new unit. We are very happy with our whole experience dealing with Village Fireplace”

– Tom S.

“Excellent service! We’ve used A Village Fireplace Shop for many services including installation, maintenance and repair of gas furnaces several times over the last several years. Quality workmanship, fast efficient service with knowledgeable staff and service professionals. Highly recommend for all your equipment needs”

– Deb C.

“I called the Village Fireplace Shop in search of a part I needed for an outdoor fireplace. Crystal answered the call proving to be quite resourceful and knowledgeable. Impressed by such great customer service via the telephone , I decided to take a run down to Wyoming and low and behold, I was greeted by Crystal and Amanda who helped me hunt down the part that I needed. Got home, replaced the part and this fireplace works better than it ever did. Thanks girls!”

– Todd C.

“Amanda was a pleasure to deal with and very knowledgeable and respectful. Excellent Salesperson kind and considerate, trustworthy you know you called the right place. She hooked me up with Jason a 30 year napoleon fireplace expert. Jay is a very professional Technician He serviced my fireplace with great care and precision. Jay troubleshooted and got my propane fireplace working like new. Like as if it was his own. I highly recommend this family company. Thanks for outstanding service.
Tony V (Gentleman Farm and Sales).”

– Tony V.

“We are very happy with our new electric fireplace that was installed last week. We were impressed with Tina who came out and did measurements and made suggestions. Also, the three guys, Terry, J and Mike who did the installation were very efficient, accommodating and friendly. The staff in office were always very pleasant and friendly as well. It has been a pleasure!
We have purchased gas barbecues in the past and have always been very pleased with your products.
Thank you very much and we will certainly recommend you to others.”

– Dave J.

“Had installation of new furnace and central air ! Could not be happier! Everyone that I dealt with was delightful and professional. No mess left , couldn’t tell they were here !
Would highly recommend!”

– Michelle D.

“We purchased a wall mounted, electric, multi sided fireplace from Village Fireplace. Very pleased with the overall buying experience and the product itself.
Professional, knowledgeable service from initial consultation to eventual installation. Thanks Village Fireplace for another job well done!”

– Bert & Cindy R.

“Love my fireplace and custom mantle
Thank you to all the staff from installing my fireplace. My bbq. Water heater. To servicing all my equipment furnace and ac too. Great company reliable trustworthy keep up the good work”

– Pauline R.

“Monday June 5, 2023 was our families third day of having no hot water! After a frustrating weekend of dealing with another company – the owners of our rental hot water tank – and ten conversations without any help – I went to your office first thing that morning.
Over the years I have always found your company to provide excellent service – this was once again a great example of that!
I explained the situation and the urgency and was assured that a service technician would be out that day but that there were a few customer calls that were ahead of us.
I left feeling confident that the issue would be resolved – the first relief in days!
I drove back to Sarnia and moments later Brandon showed up for our service call.
He addressed the issue promptly and professionally and also provided us with information on options moving forward on how best to avoid such emergency situations in the future.
In a time when good service, professionalism and caring is increasingly rare and difficult to find – A Village Fireplace Shop does it all, does it well and does it locally!
Thank you Brandon and to all the staff!”

– Daniel G.

“I called after work today about my air conditioner not working. Within the hour, Brandon arrived and had it repaired in no time. Thank you for the quick and friendly service. I have always recommended you and will continue to do so. You guys are the best!!”

– Cindy B.

“A Village Fireplace Shop looked after our heating cooling, couldn’t be more pleased with the quality and service we received. Thanks to Brandon and the team.”

– Alex B.

“Had the boys come and install my new fireplace, they were very polite and professional. From the estimator to the girls in the office my experience was fantastic. Will definitely recommend a Village Fireplace Shop and will use them for all my future fireplace and HVAC needs.
Hope to see you again Charlie.”

– Ruth S.

“I want to personally thank A Village Fireplace Shop for the installation of my fireplace yesterday. My fireplace is better than I could imagine, the girls in the office were kind, welcoming and informative Camilla and Crystal. Tina and Amanda, thank you both for working around our busy schedules. Offering to come out to our home late more than once and helping me envision this job in detail. This meant so much to us . To the installers….WOW, you were professional, respectful, and detailed oriented on what steps you were doing next and making sure our little guy had a part of finishing up the final details. He will talk about this for days. If you want a team that works like family, that is efficient, tidy, call A Village Fireplace Shop, they take pride in what they do, you won’t be disappointed. Until my next project

Heather and Jim Smith”

– Heather S.

“We needed a new part for our furnace. Scott came and replaced the part. We told him we needed a new A/C and furnace. He quoted us and did not charge us for the part on the old furnace. Service was great. You can call the office anytime and actually speak to a person. They bend over backwards to try to help you. I live in a retirement community and will have no issue referring A Village Fireplace.”

– Diane B.

“Being without hot water is not fun. Camilla made this experience smooth and easy. She quickly found us a hot water heater and sent Grant and Travis out to install it. The team was wonderful to work with and highly professional. Put your trust in this team for excellent service. Hot water is a luxury.”

– D. & M. W.

“Extremely pleased with the professionalism of Scott. He quickly diagnosed and repaired one of our gas fireplaces and also installed a thermostatically controlled unit for us. The price was much less than expected! Thank you Village Fireplace!”

– Lorne G.

“My staff and I have been battling with our boiler for at least a year since a new install. One thing after another. Last straw was air in the pipes. Trying as much as one could, we couldn’t get any heat on the 3rd floor of my store. The installer (not from A Village Fireplace Shop) continuously put us on the back burner. I stopped in at A Village Fireplace Shop to book a consult appointment … and they came the next day and fixed everything up in no time. Thanks Wayne for coming to our rescue, I truly appreciate it! Now we and our customers are comfortable. Lori from Silhouettes Boutique”

– Lori M.

“Great guys. I needed some fireplace work done quicker than what they were available and the ladies in the office really worked to accommodate me. In less than a week they were here, respectful and efficient. It’s nice to see a company with someone who answers their phone and runs off a proper schedule. So appreciated! Keep it up.”

– Benjamin B.

“I had A Village Fireplace Shop out to clean my chimney this weekend. Cannot Express how amazing the service was. They also saved me thousands of dollars. I called someone last year to clean the chimney and was told the whole thing had to be torn out. I knew it had passed inspection. A friend had the same thing happen to them and recommended A Village Fireplace Shop. Could not be happier. Do yourself a favour and just call them first!”

– Kathryn E.

“We had a fireplace mantle built by the talented carpenter from A Village Fireplace Shop. The team of installers were here yesterday to re-vent the fireplace and to install our new mantle. We couldn’t be happier. The team was friendly and efficient and we are very satisfied by the end result.”

– Blake & Dana F.

“We had our last Napoleon BBQ for 18 years, still works great but it was time for an upgrade. A Village Fireplace Shop was great to deal with. They have amazing staff! They’re all friendly, knowledgeable and great to deal with! Highly recommended!”

– Deanna C.

“Our furnace decided to die the other night. Even with everything going on in the world, they were able to come over only hours after i had called them. The technicians showed up wearing their proper PPE for their safety and additional PPE (face masks and gloves)for their health and ours. Issue was fixed quickly and at a very reasonable price on top of it. 5 stars!”

– Jordan P.

“An excellent family local owned company that is always quick to respond! Our fireplace came from A Village Fireplace Shop. It is amazing quality, and anytime I have questions, they are happy to help. Feel confident in working with this company.”

– Brooke W.

“I purchased and had installed a gas fireplace in 2002. Very good customer service. This past Christmas I had an issue with the fan and they sent out a serviceman to repair, done quickly. You can’t go wrong with A Village Fireplace Shop.”

– Pat W.

“Family friendly business, honest and stands behind their work! Tina fixed our fireplace when it was broken, came sooner than the day that it was booked for. Will buy a fireplace from them when we finish our basement.”

– Jocelyn K.

“Bought a Napoleon BBQ last year from Village. They were great to work with and made sure we got a BBQ that fit our needs. If I could give them 6 stars I would!”

– Sarah A.

“We had our wood stove replaced by a gas stove from A Village Fireplace shop a few years ago. Great service. They also cleaned up after themselves. We also had them come over for the winter cleaning specials. Always prompt and friendly.”

– Astrid U.

“We’ve called on A Village Fireplace Shop a few times over the past couple months and they were here just yesterday to install a new furnace and thermostat (which I love!). They were amazing- fast and super friendly and provided amazing service each time we needed them! Thank you!”

– Andrea J.

“We had a wood insert put in our house. It has been a very good unit. It has saved us so much money. Also the staff were excellent fulfilling our wishes. Very professional. Always on time. We also have had our chimney cleaned and the fellow was very nice. We bought a Napoleon BBQ over 20 years ago. We would recommend Village Fireplace to anyone. Thanks for being so great!!!”

– Susan S.

“We have been dealing with A Village Fireplace Shop since we moved to Wyoming 8 years ago. Quick, reliable service to our furnace when we need them. New air conditioner a few years ago, is running great!”

– Michelle W.

“They installed two wood burning fire places in our home. We love the modern look of our one fireplace. The Installers were professional and quick.”

– Jill E.

“I have been dealing with Village Fireplace for many years having bought my furnace, air conditioner, fireplace and grill from them. Many places say they provide great service but how many will come to your house on New Years Day to solve a problem and not even charge a service call. They have earned my confidence and they should yours too.”

– Scott & Lisa W.

“We had a natural gas barbecue and firetable installed last year by your firm. The fellows who did the installation knew exactly what they were doing and Tina was a big help with our decision on which firetable to purchase……. We are so happy with both purchases and would definitely recommend A Village Fireplace Shop……”

– Sue L.